Support

I triple-clicked the button and Guided Access didn't start

Almost always the same cause: the triple-click is a shared shortcut, and on your device it is bound to something else — Zoom, Colour Filters, Magnifier, a screen tint set up long ago. Triple-clicking fires that instead, silently.

Go to Settings → Accessibility → Accessibility Shortcut (right at the bottom of the page) and tick Guided Access. If you leave several ticked, triple-clicking shows a short menu and you pick from it. Full walkthrough on the Guided Access section of the main page.

My child swiped out of the app

An app cannot stop that on its own — iOS reserves that power for the system, deliberately, so that no app can trap you inside itself. Guided Access is the feature that blocks the swipe, and it is free and built in. Pausen makes the home-swipe need two deliberate swipes instead of one, which helps against an accidental palm, but it is mitigation and nothing more.

Pausen's first screen shows live whether Guided Access is currently on, so you can check before handing the device over.

The screen went black — is it broken?

No, that is the ending. Pausen fades from full brightness to black across the whole length you picked, and finishes dark and still with nothing left to press. That is the point of the app: the session runs out rather than being taken away.

Can I make a session longer or shorter?

Pick 3, 5, 8, 12 or 20 minutes on the first screen before you tap "Hand it over". Your choice is remembered for next time. There are five fixed options rather than a slider on purpose — a slider invites fiddling and implies a precision that isn't real.

What is bedtime dimming?

A switch that replaces the bright background and shapes with a black background and warm, low-blue ones. In a dark room it is dramatically less light. It is not a sleep aid, and we will not describe it as one.

There's still a sound after the screen goes dark

That is intended, and only happens with both bedtime dimming and sound switched on: a quiet rushing sound carries on for a few minutes after the picture has finished, so the silence doesn't arrive all at once. Switch off Sound on the first screen if you would rather it stopped with the picture.

Does it need Wi-Fi?

No. Pausen makes no network requests at all and works identically in airplane mode, in a tunnel and on a plane. That is the case it was built for.

What does it collect about my child?

Nothing. No accounts, no analytics, no advertising, no third-party code, no network requests. What is saved is your own settings, plus a single number that lets a session pick up near where the last one finished — all on your own device, all deleted with the app. See the privacy policy.

Will this teach my child anything?

No, and we would rather say so than sell it. The research on very young children and screens is consistent that what happens on a screen doesn't transfer to the world at this age. What Pausen honestly offers is that it occupies without overstimulating, and that it ends by itself.

Something else

Write to info@wideout.se. If it is a crash, telling us the device and roughly what was on screen is enough — the app keeps its crash reports on your device only, so nothing reaches us automatically. The app has no way to send one — the Crash reports screen only shows them to you — so a sentence in your email is more use to us than anything the app could have attached.

Wideout AB · Stockholm, Sweden