Support & Help

How do I cancel my subscription?

Subscriptions are managed by Apple. Open Settings → Apple ID → Subscriptions on your iPhone or iPad, find Bibelappen Premium, and tap Cancel Subscription. You can also tap Manage Subscription from inside Bibelappen's Settings screen, which opens the Apple subscription page directly.

Cancelling stops the next renewal. You keep premium access until the end of the current billing period.

How do I restore a previous purchase?

Open Bibelappen → Settings → Restore Purchases. Make sure you are signed into the same Apple ID that originally purchased the subscription. Restore is required after reinstalling the app on a new device.

How do I request a refund?

Refunds for App Store purchases are handled by Apple, not Wideout AB. Visit reportaproblem.apple.com, sign in, find Bibelappen, and tap Report a Problem.

My data didn't sync between devices.

Bibelappen syncs your bookmarks, highlights, and journal entries via iCloud. Verify both devices are signed into the same Apple ID, that iCloud Drive is enabled, and that Bibelappen is allowed to use iCloud (Settings → Apple ID → iCloud → Apps Using iCloud).

First sync after install can take a few minutes. If the issue persists, force-quit the app on both devices and reopen it. If it still doesn't sync, email us — sync issues are rare and we want to know.

The AI study companion isn't responding.

AI features require an internet connection. They can also temporarily go offline if our servers are down. Bible reading, search, highlights, and journal entries all work fully offline — only the AI-powered devotionals, study questions, and verse context need network access.

Which Bible translation does Bibelappen use?

Bibelappen ships with 1917 års bibelöversättning, the classic Swedish public-domain translation. We are exploring licensing modern translations (Bibel 2000, Folkbibeln) for future releases.

How do I change my life stage or reset onboarding?

Open Bibelappen → Settings to update your life stage or other preferences. To reset onboarding entirely, delete the app and reinstall — your iCloud-synced data will restore on first launch.

I'm having trouble with VoiceOver or Dynamic Type.

Bibelappen supports VoiceOver and Dynamic Type. If you encounter accessibility issues, please email us with details — we treat these as priority bugs.

Will Bibelappen come to Android or iPad?

Bibelappen runs on iPad today (universal app). An Android version is not currently planned.